Data deletion instructions

Who can use this page

This page explains how Waboxa account holders, team members, and end users (whose data is processed through a Waboxa business account on WhatsApp) can request deletion of personal data we hold.

Option 1 — Delete from your Waboxa account

If you have dashboard access, you can delete data directly:

1. Log in to your Waboxa account.
2. Go to Settings → Account.
3. Select Delete account and confirm.

This removes your account profile, team access, and associated platform data from our active systems, subject to the retention notes below.

Option 2 — Email a deletion request

If you do not have account access, or you are an end customer of a business using Waboxa, email us at support@waboxa.com with the subject line Data deletion request and include:

• Your full name
• Email address and/or WhatsApp phone number associated with the data
• The Waboxa business name (if known)
• A brief description of what you want deleted

We will verify your identity before processing the request and respond within 30 days.

What we delete

• Account profile and billing contact details
• Team member records linked to your account
• Conversation metadata and message content stored in Waboxa
• Contact lists and campaign data you uploaded

What may be retained

We may retain limited records where required by law, for fraud prevention, billing disputes, or enforceable legal claims. Backups are purged on a rolling schedule — typically within 90 days of deletion from active systems.

Message data processed via Meta's WhatsApp Cloud API is also subject to Meta's own retention policies. Businesses using Waboxa remain responsible for handling deletion requests from their own customers where they act as the data controller.

Related policies

See our Privacy Policy and Terms of Service for full details on how we handle personal data.